# Cart

We ship our product to most countries worldwide, for all domestic and international packages. While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

 

Once an order has been processed, a tracking number usually takes 3-7 business days to be generated. Please take note to allow 3-5 business days for your tracking information to be updated. If you have not received your tracking number within 7 business days and/or if the tracking status is "not available" within 3-5 business days from the time you have received your tracking number, kindly send us an email at cs@icustompainting.com.

As a company that sells in multiple countries, we have warehouses in several countries, such as the United States, China, and Germany. However, the products in different warehouses may be different. For example, some products are shipped from the United States. American customers can generally receive their packages within 5 business days, but others may be shipped from China, it may take about 15 business days.

Generally, the processing time for orders is 2-4 business days. Once shipment is already loaded on the plane, estimated delivery is 10-15 business days for United States, Canada, Europe, and maybe 15-20 business days for some other countries. Please take note that there are some unforeseen circumstances like customs delays that we are unable to control on our end and also, some delays if there is an upcoming holiday season.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or backend charges incurred.

Please be aware: All FREE Gifts from our store will not fall under the standard shipping times and may take 30 days or longer to receive your gift.

 

About Customized Paintings

Customized products usually take 5-7 business days to produce ,and then ship directly to you from our factories (mostly in Asia), which may take 15-20 days.

 

Order Tracking / Track my orders:

https://t.17track.net/en

Generally, you will get a tracking number (email)  2-3 business days after you place your order.

 

    Shipping fee:

    • FREE SHIPPING on all orders!

     

    Note: Affected by Covid-19, there will be some delay on the delivery, the specific time varies according to the country.